Taxpayer Advocate Service – 10 Most Serious Problems Encountered by TaxpayersProblem #4: Telephone and In-Person Service (Part II)

Taxpayer Advocate Service – 10 Most Serious Problems Encountered by Taxpayers
Problem #4: Telephone and In-Person Service (Part II)

WHY THIS IS A SERIOUS PROBLEM FOR TAXPAYERS

Taxpayers who need face-to-face service can make an appointment to visit Taxpayer Assistance
Centers (TACs) for free tax help to address their tax questions and receive support if they face
language barriers. Although TACs exist throughout the United States, several states have just
one
TAC location, and many are not fully staffed or operate on a limited schedule causing challenges
for taxpayers. Many TACs do not meet the needs of taxpayers who live too far away or can’t
make
an appointment at a time that works for them.

For more information on this problem, please see the Taxpayers Advocacy Web page
(www.TaxpayerAdvocate.irs.gov)

Next week Tuesday Tax Tip will discuss Problem 5
(www.TaxpayerAdvocate.irs.gov) (TTT 111924)